What makes me an auto finance “expert”?
I worked in customer service at one of the top auto finance lenders from April 2016 – December 2018 doing a ton ton of different things….including, but not limited to:
- Taking payments
- Solving billing issues
- Answering contract questions
- Reviewing credit reporting issues
- Providing documents needed for registration
- Acting as an intermediary for DMV issues
- Adding people to contracts
- Assisting a customer in terminating their lease or loan contract
- Facilitating the lease turn-in process
- Processing vehicle payoffs
- Running customer credit to go from a lease to a loan
- Resolving issues between customers and dealers (when possible)
- Assisting with new employee training
- Working with various back-end departments to improve procedures
I think that’s most of the list, but I’m bound to have forgotten a few things. Once you make it to senior rep level, you kinda do anything that comes up.
So, if I’m this big-shot who did all this stuff, why did I leave? I know I’m gonna get asked this, so I might as well address it right up front.
For those of you who don’t know, customer service in a rough job almost no matter where you work. Working customer service in a call center, like I did, is absolutely brutal! And it just wasn’t for me in the long run.
But I hate the thought of putting all of my auto finance knowledge to waste.
Most walk into a dealership not knowing even the BASICS of buying a car, and that’s how you get into trouble. That makes me cringe, and I hate cringing.
Plus, it’s oddly therapeutic to finally share all of this with the world!
I mean, the only people at home who will still listen to all of this is my cats, and let’s be honest, they aren’t the best listeners. I am a crazy cat lazy, through, so I do continue to talk to my two cats and I like to pretend they listen and actually care about me as a person instead of just think of me as their cafeteria and pooper scooper.
Tips from an Auto Finance Specialist 